Providing top-notch contact center solutions through our outcome-driven experts with proven medical and technical backgrounds at your fingertips. Guaranteed ongoing improvement in the first-time resolution in all inbound calls from patients through a set of skills and strategies in communication, problem-solving as well as safety and complaints reporting.
SERVICES & SOLUTIONS
Innovative, Agile & Performance-driven Contact Center Solutions to Deliver Measurable Impact & Increased Business Value to Our Clients
In-House Call Center
- Call Center Technology
- Seamless monitoring and analytics reporting systems.
- Automatic call distribution (ACD).
- Call recording for quality and reference purposes.
- Interactive voice response (IVR)
- Call transfer and three-way calling.
- Premium Reporting System
- Adverse events & product complains reporting and reconciliation
- Percentage (%) of adherent patients
- No of patients per physician per territory
- Drop-out patients and reasons for drop out
- Calls breakdown report
- Customizing needed reports
Lab & Scan Centers Partnership
RAY-PSP is so keen to make sure that the patient’s diagnosis journey is quick, effective, and seamless, starting from understanding the disease, adherence rates amongst diagnosed patients to decrease the timeline of the accurate diagnosis.
We help eligible patients throughout the journey with instructions from their hcp and help improve treatment outcomes in the long run by helping them access treatment the soonest through a set of practices, like:
- Providing all types of lab testing including but not excluded to home sampling
- Ensuring credibility and reliability through our accredited labs & scan centers.
*This is also provided through our affordability program
Screening Programs
& Public Awareness
RAY-PSP has been providing integrated awareness programs publicly about specific diseases to establish knowledge and encourage early prevention at the most. Such awareness campaigns vary between advertising strategies covering all mediums, and channels where you can reach the most number of targeted patients in no time.
While providing screening management processes through either:
- Targeted: in Hospitals and Clinics.
- Public: in Clubs & Global Disease Days
Home Nursing Services
RAY-PSP nurses are in educating patients about the disease and how to avoid the side effects of its treatment. Our nurses are also up-to-date with modern safety measures to instantly report any AEs or PCs.
Our registered nurses provide assessment, planning, and care management, including complex pain management. Our medically-trained caregivers deliver the best patient care through sub-contracting authorized certified shipping company to have cars with cold chain cycles.
Our caregivers are trained on:
- Patient Educations “Arabic and English fluency”.
- Capable of giving the patient his dose when needed.
- Notification system from the application to support the patients’ concerns if requested a contact.
- Secure patients’ needs and concerns about their nutrition programs, disease education, and “medications side effects” especially during the COVID-19 pandemic.
Compliance & Affordability Programs
RAY-PSP provides competitive compliance programs & proven track records that ensure cost-effectiveness and reliability in relieving the financial burdens away from the patients’ minds.
We design and implement patient access strategies such as:
- Partial Payment Programs Like Free-of-Charge Samples (FOCs) or Discount Vouchers
- Alternative Financial Models Like Complimentary Devices, Etc.
To increase patients’ reach by removing financial burdens while maintaining cost-effectiveness.
Marketing Advisory Report
We Understand Your Market Needs and Wants, What to Promote, How-to, and to Who While Maintaining a Reputable Positioning for Your Organization and Working Towards Increased Customer Loyalty.
We build up the patient advisory board to provide patients’ insights, collect feedbacks, and better allocate their needs. Such information help design custom-made programs that highlight the needs of patients. We also carry out both quantitative & qualitative research to ensure a well-balanced methodology and a maintained analysis strategy.
F2F Education
We work with you to shape and customize all learning activities to increase patient compliance through a diversity of face-to-face training programs. We use evidence-based practices to make them learn faster and better.
RAY-PSP offers a variety of tailored educational & training programs to ensure treatment success for patients through a multi-layered, personalized approach to address the many dimensions of adherence like (Lifestyle Modification Awareness & Devices use demonstration, etc). Starting with a personalized needs assessment, we provide a range of services to support and optimize adherence throughout the patient journey.
Social Media , Digital App & Online Platforms
RAY-PSP uses up to date technology to enhance both the patients’ experience and medical outcomes while facilitating the management of Patient Support Programs (PSPs) through:
- Customized Platforms: that connects RAY-PSP, Customer, HCPs & the medication dispensing process for pharmacists.
- Mobile Apps to connect the patient to his physician through a confidential database to check on patients’ DOT and collect their feedback.
- The apps are available for download on the Apple App Store and Google Play Store for patients, physicians, and pharmacists.
- Application ongoing maintenance and periodic upgrades.
- Targeted advertising campaigns through different social media channels.
- E-mails, Notifications, and SMSs with education tips and reminders for the treatment.
- Diseases with psychological burden handling through patient testimonials and videos.
